Terms & Conditions

General

This website is solely operated by Holmes Handcrafted. By using this website you agree to the following terms and conditions.

Holmes Handcrafted reserves the right to update or change any of the information at any time. This can include the terms and conditions, pricing, returns or products.

Orders

We currently send throughout New Zealand only.

Please make sure your order is correct before placing as we don't accept refunds for change of mind or after your order has been completed (made to order) and sent.

Pricing

All prices listed on Holmes Handcrafted are in New Zealand Dollars (NZD).

Holmes Handcrafted reserves the right to change the price of products at any time with or without notice.

All payments are processed through Shopify. They accept Credit Card (Visa, Mastercard, Amex) and Google Pay or Apple Pay.

Refunds & Returns

We do not accept returns or provide refunds for our products if you have a 'change of mind' so please shop wisely. 

We will offer a refund or exchange if you receive your order damaged or if it is faulty. Please get in touch with us within 48 hours of receiving your order and send us info and photos to holmeshandcrafted.nz@gmail.com.

Cancellation of an order can only be accepted before your order has been made (if made to order) or before it has been dispatched. 

Privacy

Any personal information collected from you on our website is solely used to process your order. We will never record or share any of your details.

Images

All photos on this website are taken by and belong to Holmes Handcrafted. Any pictures used from this website must have prior approval and be credited.

Stock

We aim to keep stock levels as accurate as possible on our website, but in the event that we sell out of a product at a market. Please be reassured that we will contact you as soon as possible and offer a full refund if the product is no longer available.